Effective Date: January 16, 2026 Last Updated: January 16, 2026
- Introduction
Respondey (“we,” “our,” or “us”) operates the website https://www.respondey.com and the Respondey SaaS platform. Our service leverages artificial intelligence to help businesses automate and manage their responses to customer reviews on Google Maps and Google Business Profile. We take your privacy seriously and are committed to protecting the data you entrust to us.
- Information We Collect
To provide our core services, we collect and process information through the following methods:
- Information You Provide Directly
- Account Information: When you register, we collect your name, email address (sales@respondey.com was used for our records), and payment information.
- Communication Data: Any information sent to us for support or inquiries.
- Information Collected via Google APIs (OAuth 2.0)
When you authorize Respondey to access your Google Business Profile, we retrieve:
- Business Information: Name, address, and category of your business locations.
- Review Data: Customer names, review text, ratings, and timestamps.
- Response Data: Any existing replies you have made to those reviews.
- How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To monitor new reviews, generate AI-powered response drafts, and post approved replies to your Google Business Profile.
- Improvement: To refine our AI algorithms and enhance the user experience.
- Communication: To send you updates regarding your account or changes to our service.
- Google API Disclosure (Limited Use Policy)
Respondey’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Service User Data Policy, including the Limited Use requirements.
Specifically:
- We do not use your Google user data for serving advertisements.
- We do not sell your Google user data to third parties.
- We do not allow humans to read your Google user data unless we have obtained your affirmative agreement for specific data, it is necessary for security purposes, or to comply with applicable law.
- Data Sharing and Disclosure
We do not sell or rent your personal or business data. We may share information with third-party service providers (such as hosting and AI processing services) strictly under the following conditions:
- Necessity: The data is required for the service provider to perform its function (e.g., processing a text draft through an AI model).
- Confidentiality: Service providers are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.
- Data Security
We implement robust technical and organizational measures to protect your data:
- Encryption: All data in transit is encrypted via SSL/TLS.
- Secure Access: We use Google OAuth 2.0 for authorization, meaning we never see or store your Google account password.
- Restricted Access: Access to database systems is limited to essential personnel only.
- Data Retention and Deletion
- Retention: We retain your data only for as long as your account remains active or as needed to provide you with our services.
- Deletion: You may delete your account and associated data at any time through the dashboard.
- Revoking Access: You can revoke Respondey’s access to your Google account at any time via your Google Security Settings.
- International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state or country where privacy laws may differ. By using Respondey, you consent to such transfers.
- Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
- Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Respondey Legal Team Email: sales@respondey.com Website: https://www.respondey.com
